Terms of service

These Terms of Service govern your access to and use of our website and services. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You are responsible for maintaining the security of your account and for all activity that occurs under your account.

SECTION 2 - OUR PRODUCTS We have made every effort to display the colours and images of our products accurately. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email or billing address provided at the time the order was made.

SECTION 4 - PRICES AND BILLING Prices for our products are subject to change without notice. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

SECTION 5 - GENERAL PROMOTION TERMS From time to time, we may offer promotional codes, automatic discounts, free gifts, or special offers ("Promotions"). The following general terms apply to all Promotions unless explicitly overridden by the specific terms in Section 15:

  • Eligibility & Limitations: Promotional codes are valid for a limited time only. Unless otherwise stated in Section 15, codes cannot be combined with other offers (no "stacking"). Only one code may be used per order.

  • Refunds on Promotional Items: If you return an item purchased with a discount code, we will refund only the amount you actually paid, not the full retail price.

  • Free Gifts: If you receive a free gift with your purchase (e.g., "Spend $100, get a free sample"), the free gift must also be returned if you return the qualifying items. If the free gift is not returned, its full retail value will be deducted from your refund.

  • Right to Cancel: We reserve the right to modify, cancel, or suspend any Promotion at any time without notice.

SECTION 6 - SHIPPING AND DELIVERY We are not liable for shipping and delivery delays. All delivery times are estimates only. Once products are transferred to the carrier, title and risk of loss pass to you.

SECTION 7 - INTELLECTUAL PROPERTY All content included on the Services, such as text, graphics, logos, images, and software, is the property of YUUNTEA Pty Ltd or its content suppliers and protected by international copyright laws.

SECTION 8 - THIRD-PARTY LINKS Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY YUUNTEA Pty Ltd is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with YUUNTEA Pty Ltd. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and YUUNTEA Pty Ltd.

SECTION 10 - AUSTRALIAN CONSUMER LAW AND RETURNS Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures with the service, you are entitled:

  • to cancel your service contract with us; and

  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

No Change of Mind Returns: Please note that we do not accept returns if you:

  • Have simply changed your mind, decided you do not like the purchase, or had no use for it.

  • Found the product cheaper elsewhere.

  • Misused the product in a way that caused the problem.

Consumable Goods: Specifically regarding our tea products, please note that we do not accept returns on opened items where no defect exists. If you open a product and decide you do not prefer the taste or quality (absent a defect), this is considered a "change of mind" and is not covered by the ACL for a refund or replacement.

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY Subject to Section 10 (Australian Consumer Law):

  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

  • In no case shall YUUNTEA Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

SECTION 12 - GOVERNING LAW These Terms of Service shall be governed by and construed in accordance with the laws of Western Australia, Australia.

SECTION 13 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.

SECTION 14 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at hello@yuuntea.com.

Contact Information: YUUNTEA Pty Ltd Email: hello@yuuntea.com Address: Available upon request.

SECTION 15 - CURRENT PROMOTIONAL TERMS The following specific terms apply to our current active promotions. Where these terms conflict with the General Promotion Terms in Section 5, these specific terms shall prevail.

1. New Subscriber Welcome Offer

  • Validity Period: Ongoing until further notice.

  • Offer: New email subscribers receive a 10% discount code applicable to their first order.

  • Stack-ability: This offer can be combined with the "Found Us Discount" offer.

2. Found Us Discount

  • Validity Period: Ongoing until further notice.

  • Offer: Successfully complete our “Where did you hear about us” survey provided by PostHog to receive a discount code that allows you to receive $10 off your order. This code is usable once per customer.

  • Stack-ability: This offer can be combined with the "10% Off New Subscriber" offer.

3. Fire Horse Discount

  • Validity Period: 22nd February 2026 8:30PM AWST until 25th February 12:00AM AWST

  • Offer: To celebrate the success of the Fire Horse Giveaway, this discount code (retrievable from the Instagram post) allows you to receive $10 off your order that is of at least $80. This code is usable once per customer.

  • Stack-ability: This offer cannot be combined with any other offer.


Last updated: January 14th, 2026