Refund policy

At YUUNTEA, we are dedicated to providing you with an exceptional tea experience. However, we understand that issues may occasionally arise. This policy outlines our conditions for returns and refunds to ensure clarity and fairness.

General Return Policy

Please choose your items carefully. We do not offer refunds, replacements, or exchanges if you simply change your mind or make a wrong selection. All sales are final unless the item is confirmed to be defective or damaged under Australian Consumer Law.

Please note that teas are consumable goods. For health and safety reasons, strictly no returns or refunds are provided for tea products once they leave our facility, unless the product is verified as having a major failure (e.g., unsafe or moldy) in accordance with Australian Consumer Law. Taste preference is considered a change of mind and is not covered.

Damaged or Defective Items

If your item arrives damaged, defective, or is significantly different from the description, you are entitled to a remedy. Please inspect all items upon arrival and contact us immediately so we can evaluate the issue.

How to Return (Defective Items Only)

To initiate a claim for a defective or damaged item, you must first contact us at hello@yuuntea.com.

Please do not send any items back until you have received a return authorisation. Once your return request is approved, we will provide you with the specific return address and instructions on how to package your item.

Note: Items sent back to us without first requesting a return will not be accepted.

Refunds

If a refund is approved due to a major failure or defect:

• We will notify you via email.

• The refund will be processed to your original payment method within 10 business days.

• Processing times may vary depending on your payment provider. If more than 15 business days have passed since your refund was approved, please contact us at hello@yuuntea.com.

Last updated: December 17, 2025